FAQ / Help / Install Guide


Frequently Asked Questions

How can I order from SunBound Lighting?

Ordering from SunBound couldn't be easier. If you are new to SunBound besure to give us a call and we can help you out. You can also request a quote or place a new order using our Quote/Order form which can be downloaded here:
Do SunBound LEDs produce heat at normal operating temperature?
LED chips produce very little heat. However, the electronic circuit board that powers the LEDs does produce heat. For this reason SunBound light bars are designed with an aluminum heat sink housing, which decreases running temperature and increase LED performance. The typical temperature range for crescent and pyramid frames should be from 90°-110°F. Groove and slim frames generate more heat due to the low profile design, so they can get up to 120°F. If LEDs are hot to the touch, they are being overpowered due to improper circuitry or a defective driver.

Can SunBound LED light bars be damaged if wired improperly?
Yes. If the lights are connected to AC voltage, they will immediately be damaged and possibly cause a fire risk. If the polarity of the DC voltage is reversed, the lights will not work but will not cause damage. This is a common mistake, always double check to make sure positive (dashed line) and negative (solid color wire) are lined up correctly when troubleshooting.

Why don’t my lights turn on?
The most common reason for lights not turning on is polarity. Unlike AC Voltage, DC voltage remains strict with polarity. Always make sure the negative and the positive terminals match up. Check to make sure your connections are correct

Why are my lights flickering?
There could be several reasons why your lights are flickering. The most common occurrence is due to an incompatible dimmer switch, the minimum and maximum dimmer loads not met, or a defective driver. If you are using a dimmer not provided by SunBound, ensure it is CFL/LED compatible. Also see dimmer switch specs for minimum load requirements. Check the output voltage of the driver, and ensure the output reads between 10V-12V without any load. Lastly, make sure all the wiring is correct. If excess flickering is still apparent, please contact technical support.

The reset breaker trips repeatedly.
Ensure the driver is not overloaded. Always de-rate the driver 20% from its labeled rating. Ensure there is not a short circuit occurring. If the breaker continues to trip after reset then contact technical support as the driver may be defective.

Are SunBound LED lights dimmable?

Yes. If you are powering your lights with a dimmable transformer you must use an LED/CFL compatible dimmer switch, which connects from the AC 120V input into the dimmable transformer. We also have low voltage switching options available.

What dimmers work with your lighting system?
Our drivers are compatible with a range of dimmers from different manufacturers, depending on your driver model. Please contact our technical support team for a full list of dimmers that work with your specific model. If you are using a power supply that plugs into a standard outlet, then you will need an inline DC dimmer control. This can easily connect between the power supply and the first light bar. SunBound Lighting has several types of low-voltage DC dimmer switches. Please contact us for a full list of products.

Please explain what you mean by "color temperature" or aren't all LEDs "blue?
A lot of people refer to LED lighting color as "blue" which couildn't be farther from the truth. Modern LED lighting comes in a varity of different colors to suit everyone's tastes. Sometimed these colors are reffered to as "warm", "cold" or "soft". In order to accuratly refer to these different colors, SunBound use the measureable industry standard of color temperature in degrees kelvin. These can be seen below in the 4 most common temperatures used at Sunbound.

 
Install Guide






 

Avoiding Voltage Drop

“Voltage drop” is a drop in voltage caused by too much resistance in the lights and/or wire over long runs. Too much lighting and/or too much wire (too small a gauge) will cause a drop. Below are recommendations to avoid voltage drop.

  • Place the driver in a location that is closer to the lights, within 20ft.
  • Install the LED lighting in parallel connections (home runs) from the power source.
  • Do not connect more than 12ft of LED lights in a series connection (voltage drop will occur).
  • Ensure applicable AWG wire is installed between driver and fixture. We recommend using 18AWG or heavier.
  • Dimmers will trim voltage down, causing an output less than 12VDC. Performance will not be affected if the LED strip fixture is receiving 10.5-12.5VDC.
 
Recommended Wire Gauge – From Transformer To Lights
Total Feet of Lights
Wire Gauge (AWG)
Max wire
Total Feet of
Wire Gauge
Max Wire Length
Length
Lights
(AWG)
1 ft
18
96 ft
11 ft
18
14 ft
2 ft
18
48 ft
12 ft
18
12ft
3 ft
18
32 ft
13 ft
18
10 ft
4 ft
18
24 ft
14 ft
14
18 ft
5 ft
18
20 ft
15 ft
14
16 ft
6 ft
18
16 ft
16 ft
14
15 ft
7 ft
18
14 ft
17 ft
14
14 ft
8 ft
18
12 ft
18 ft
14
13 ft
9 ft
18
10 ft
19 ft
14
12 ft
10 ft
18
15 ft
20 ft
14
10 ft
 
Install Options


 

 
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